Delivery Policy

Delivery Timeframe

 We aim to deliver all orders within 1-2 business days within the Muscat area only. However, please note that delivery times may vary depending on the availability of the products, traffic, or unforeseen circumstances beyond our control. We will do our best to keep you informed of any delays.

Delivery Charges

We 2.000 OMR delivery fees within the Muscat area only.

Delivery Address

 We require accurate and complete delivery address information from our customers to ensure timely delivery of orders. Please provide a complete delivery address, including building name/number, street name, area, and any other relevant details.

Delivery Attempt

We will make one delivery attempt to the specified delivery address. If the delivery attempt is unsuccessful due to an incorrect or incomplete address, or if the recipient is not available at the specified address, we will attempt to contact the customer to arrange for a second delivery attempt. If the second delivery attempt is also unsuccessful, the customer will be responsible for any additional shipping charges.

Delivery Confirmation

We will send a delivery confirmation email to the customer once the order has been delivered to the specified address.

Returns and Refunds

Please refer to our Returns and Refunds Policy for information on returning products and requesting refunds.

If you have any further questions about our delivery policy or would like to inquire about a specific order, please contact us at [contact(at)deluxcious.org]. Thank you for choosing Deluxcious.org as your e-commerce delivery website in Oman.

Cancellation, Refund and Return policy

Cancellation Policy

You may cancel your order within 24 hours of placing it on our website. Please contact our customer service team at ‪+968 9785 6657‬ to request a cancellation. If your order has already been shipped, we cannot process a cancellation.

Refund Policy

We offer refunds for products that are damaged, defective, or not as described. If you receive a damaged or defective product, please contact our customer service team at +968 9785 6657 within 48 hours of receiving the product to request a refund. We may ask for photographic evidence of the damage or defect. We reserve the right to refuse refunds for products that have been tampered with or misused.

Return Policy

We accept returns for products that are damaged, defective, or not as described. If you receive a damaged or defective product, please contact our customer service team at +968 9785 6657 within 48 hours of receiving the product to request a return. We may ask for photographic evidence of the damage or defect. We will provide you with instructions on how to return the product. Please note that the product must be returned in its original packaging and condition. Once we receive the returned product, we will process a refund or exchange.

Exchange Policy

We offer exchanges for products that are damaged, defective, or not as described. If you receive a damaged or defective product, please contact our customer service team at +968 9785 6657 within 48 hours of receiving the product to request an exchange. We may ask for photographic evidence of the damage or defect. We will provide you with instructions on how to exchange the product. Please note that the product must be returned in its original packaging and condition. Once we receive the returned product, we will process an exchange.

Refund Process

We will process your refund within 7-10 business days of receiving your return or cancellation request. Refunds will be issued in the original payment method.

Return Shipping

We will provide you with instructions on how to return a product. Please note that the customer is responsible for the cost of return shipping, except in cases where the product is damaged, defective, or not as described.

If you have any further questions about our cancellation, refund, and return policy or would like to initiate a cancellation, refund, or return request, please contact us at [email protected] Thank you for choosing Deluxcious.org as your e-commerce delivery website in Oman.